Maintenance Packages
We have partnered with Autoserve to provide full maintenance packages. Their trained and qualified staff give independent advice and liaise with suppliers on a nationwide basis to achieve a speedy and efficient service. Once you call Autoserve you can be assured you’ll receive top class personal service every time.
Taking out a maintenance package means there will be no unexpected surprises such as major repair bills or tyre replacements, and breakdown assistance keeps you on the road.
‘One call does it all’ with an Autoserve Maintenance Contract
- Servicing (including Adblue at service)
- Maintenance
- MOT Testing
- a 24hr Driver Helpline
- Accident Management
- Breakdown Assistance in the UK including home start
- Tyre Replacement (fair wear and tear)
- Tyre Punctures
- Warranty Claim Bookings
- Free Vehicle Collection & Delivery (subject to availability)
- Courtesy Car (subject to availability)
All in one easy monthly payment that can also be added to your leasing rate.
24hr Helpline
As a benefit for having a maintenance contract with Autoserve, customers are provided with a 24 hr dedicated service which is manned by trained staff, who are ready to respond immediately to the
customers needs. Staff have many years of technical experience and are professionally qualified in their own field in order to maintain a high level of personal service.
At the heart of the service is a sophisticated computer system, which draws on motor manufacturer information and technical trade databases which provides invaluable data on every make and model of
vehicle on UK roads.
Accident Management
Our Accident Management service covers both fault and non-fault accidents with a 24/7, 365 days a year incident response line.
After your call*, to the dedicated Autoserve customer only line, our Accident Management partner will arrange for the vehicle to be recovered and taken to an approved garage for a review of the damage and for repair.
Our partner has access to a nationwide network of BS-10125 approved repairers who have in-house ATA / VDA Qualified Engineers to review estimates to ensure true and fair damage costs.
While the car is in for repair they will provide the customer with a standard courtesy car, free of charge, but if the driver is not at fault they will provide a like-for-like courtesy car, where possible.
They’ll also contact the relevant insurance companies on behalf of the driver to settle any claims and provide free legal assistance if the driver is not at fault. As an added bonus, our partner also has a high value of delegated authority with a number of large insurers which in turn will help to minimise downtime and overall claim costs.
Breakdown Assistance
Whether it’s going to an important business meeting, a social engagement or picking the kids up from school, a breakdown in any vehicle is unpleasant, time consuming and costly.
Breakdown Assistance is available with all Autoserve Guaranteed Maintenance contracts. If your customer’s vehicle breaks down anywhere in the UK, including at their home, they simply need to give Autoserve a call and we’ll arrange for a reputable breakdown company, such as the AA, to attend to the vehicle 24/7. We utilise manufacturers breakdown assistance whilst the vehicle is under warranty, then we use our AA cover in the event of a mechanical breakdown with the exception of exclusions e.g. battery related issues, and sidewall damage to tyres.
Our selected partners have a fleet of breakdown vans, recovery trucks and other specialist vehicles to support a wide range of breakdown situations. The main aim of this will be to fix the vehicle by the roadside, if this is not possible the vehicle will be towed to a local approved garage for repair within a 10 mile radius.
Servicing, Maintenance & MOT
By taking out a maintenance contract with Autoserve, the vehicles servicing, maintenance and MOT testing costs will be covered for the duration of the contract, providing peace of mind for the driver. All servicing is based upon the manufacturers guidelines and servicing schedules. This is in line with ‘fair wear and tear’ guidelines that are set by the BVRLA.
When a vehicle’s service light appears or when the vehicle manufacturers’ guidelines indicate that a service or MOT is due, all the driver is required to do is to contact us at Autoserve to let us know and we’ll do the rest. We’ll find the closest approved garage to their work or home address, which ever they prefer, and we’ll arrange (subject to availability) the collection and delivery of the vehicle or a courtesy car.
Autoserve will authorise any work proposed by the garage and if any repairs are needed, which fall outside of the contract, the pre-negotiated prices will be passed to the driver before any work is completed, allowing the driver to remain in control of any extra costs which may occur.
As part of the vehicle’s service, the maintenance contract will cover items such as:
- Checking the engine oil and replacing / topping up, if required
- Brake pads and discs
- Bulbs
- Fuel, oil, air and pollen filters
- Spark plugs
- Topping up Adblue
- Checking and topping up fluids such as brake fluid, engine coolant and windscreen washer fluid
- General servicing vehicle checks including testing the battery, checking the suspension system and tyres
- Resetting the service light
At Autoserve we work with a wide range of approved BOSCH and main dealer service centres across the UK who, subject to availability, can collect and deliver the vehicle or can provide the driver with a free courtesy vehicle while their vehicle is in the garage.
Tyres
Tyres play a crucial role in vehicle safety which should not be compromised. Due to this vehicle tyres are covered by our maintenance contracts.
If at any time, during the contract period, the vehicles tyres need replacing because the tread depth is worn to 2mm or less (fair wear and tear), or if the tyre suffers a puncture they will be repaired or replaced, free of charge. Premium branded tyres are fitted to ensure quality, safety and longer life.
The driver will need to take their vehicle to their local National Tyre centre and show their driver card which would have been posted or emailed to them. After inspecting the vehicle’s tyres, the tyre centre will then contact Autoserve for authorisation and will replace the tyres if authorised to do so.
Any sidewall damage or requests for the purchase and/or fitting of winter tyres is not included and will not be authorised.
Alloy wheel replacements / repairs are not covered.
Warranty Claim Bookings
For the duration of the maintenance contract, if the vehicle develops any faults which fall under the vehicles warranty, we’ll happily deal with the warranty claim booking on the drivers behalf.
Simply give Autoserve a call and we’ll do the rest.